July 10th, 2024 by WCBC Radio
West Virginia Attorney General Patrick Morrisey has won a lawsuit against a Clendenin monument/memorial seller who was found to have taken money from consumers and not delivered what they paid for.
The Circuit Court of Kanawha County has enjoined Glenn A. Naylor II, who did business as Naylor Monument Sales and Naylor Monument Company LLC, from “operating any memorial business in West Virginia as a sole proprietor, as a partner, or as a majority owner of any limited liability company or corporation."
He was also ordered to pay $78,851.44 in restitution to the state as well as $125,000 in civil penalties (that’s $5,000 per victim).
“This is a great win for the consumers victimized by this defendant,” Attorney General Morrisey said. “Let this be a lesson to those intending to cheat consumers: you must follow the law if you want to do business in West Virginia, and be honest about your work.”
“Those who defraud consumers must be held accountable to the full extent of the law.”
The state began investigating Naylor’s business practices after receiving several complaints from consumers—that the business took their money but did not deliver or install the cemetery monuments. Numerous complaints were submitted to Attorney General Morrisey after the lawsuit was filed.
Naylor also dodged calls from consumers seeking answers.
In one instance, a consumer in Cross Lanes placed an order in October 2021 to engrave the date of her mother’s death on her headstone, paying in full. Naylor had not done the job—he had not responded to the consumer’s calls and text messages and had not returned the money.
“Most businesses that operate in the state do the right thing but if you cross the line, we’re going to make sure there’s enforcement. Plain and simple,” Attorney General Morrisey said.
